How do I create my Groov Club account?

Simply download the Groov Club app, click Register on the Login page, add your name and address info and then log in. That’s it – you are now ready to use the app!

How old do I have to be to join Groov Club as a Client?

18 is the minimum age to be a Groov Club Client.

How much does Groov Club cost a Client?

When you book an appointment, you will be charged 10% of the Provider service fee.

What are my payment options for the booking fee?

The preferred method is PayPal but the payment interface does allow for regular credit and debit card transactions.

How do I refer a friend?

Through the Groov Club app, simply click on “Refer A Friend and choose your messaging format. Your friend will receive points for joining and you will receive 5 points for referring a friend!

How does the referral program work?

Every person you share the app with gets you 5 points. Accumulate a total of 40 (share the app with 8 people) points and you will be awarded 50% off your next booking fee. Rewards cannot be stacked, combined.

How many services can I book at once?

You may book any many as your schedule allows and with as many Providers as you wish. Appointments with the same Providers will be placed in separate time slots with separate booking fees for each service.

How do I let the provider know that there are special instructions to get into my building?

Use the Notes field on the purchase Checkout page or use the message function to communicate any special instructions directly to the provider.

What is the services cancellation fee?

Appointments cancelled 24 hours or more before the scheduled date and time will be refunded. No refunds for cancellations within 24 hours.

Where can I list my allergies?

Relevant allergy information can be entered into the Notes field on the purchase Checkout Page. In addition, you can use the direct messaging feature in the app to communicate directly with your Provider.

How are you dealing with COVID-19?

We recommend that our Providers follow all CDC guidelines and adhere to state and local regulations. If you have any concerns, please contact your provider via the app.

If I am booking for a child or family member how can I specify their needs.

Special needs for a child or family member can be entered into the Notes field on the purchase Checkout Page. In addition, you can use the direct messaging feature in the app to communicate directly with your Provider.

What do I do if my Service Provider is late?

You can contact your Groov Club Service Provider via the messaging function to determine why.

What do I do if my Provider doesn't show up?

If the Provider doesn’t show up you will be credited for your booking fee.

What do I do if I can't make my appointment?

Reach out to the provider via the messaging function contact your provider ahead of time. If outside the 24-hour window the booking fee will be refunded. No refund within 24 hours window.

Can I book online without a smart phone?

At the present time we don’t offer booking on our website .

Can I book for someone else?

Yes, but normally only if the service area is the same as yours. If the person you are booking for is not in your area, you may manually search for Providers outside your area. Booking in this case requires a direct communication with the Provider to accept an appointment outside their normal service delivery area before the system accepts the booking.

How much does Groov Club cost?

Providers only pay a background check fee. There are no monthly fees or transaction charges to the provider .

How long does it take for my profile to be verified after I apply to be a Provider?

After the necessary documentation has been received (proof of state license where required, etc.) application approval may take from 24 to 72 hours, depending on your location.

Can I list product I use on my profile?

Providers can list products they offer in their Biography.

How do I set vacation days, scheduling, and off hours?

Providers will be able to plan out and list their availability one month in advance.

Donde el servicio personal se encuentra con usted!
El Club Groov te hace la vida más fácil

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Le facilitamos la vida con las funciones que más le interesan



La conexión del Club Groov

Groov Club es una aplicación que acorta la brecha entre los servicios y la simplicidad, llevando servicios profesionales de calidad a la puerta de nuestros clientes o a su lugar de trabajo. Conéctate con tus proveedores favoritos y síguelos en la comunidad del Groov Club. Nos comprometemos a llevar a cabo nuestras actividades comerciales de conformidad con todas las leyes aplicables y de una manera que cumpla con el más alto nivel de integridad y normas éticas.

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Conveniencia de la programación

Haga que sentarse en una sala de espera sea cosa del pasado teniendo todos sus servicios personales accesibles desde una cómoda aplicación. Mejore la gestión del tiempo con la comodidad de tener varios servicios para elegir al alcance de su mano.



Experiencia del cliente

Cada cliente representa para nosotros un compromiso de confianza y comunidad en el que se puede confiar para obtener la máxima calidad. Nuestra experiencia y profesionalidad alinean a Groov Club con los mejores proveedores que valoran la satisfacción del cliente. Todos los proveedores autorizados deben cumplir el código de conducta del Groov Club. Todos los proveedores se comprometen a mantener el compromiso de Groov Club de salvaguardar y proteger su información confidencial y personal.



Flexibilidad

Una disponibilidad que se adapta a ti cuando y donde sea, ya sea en tu casa o en un lugar de trabajo. Libertad para que los servicios profesionales se desplacen a su domicilio, reduciendo así su tiempo y sus gastos al disponer de servicios personales.



Experiencia óptima

Encuentre soluciones sin la molestia de múltiples plataformas para cualquier cosa relacionada con el servicio. Groov Club da prioridad a sus comentarios, ya que nos esforzamos por mantener una experiencia óptima para el cliente.



Programa de referencia

Obtenga una recompensa: ofrecemos un programa de recomendación único que recompensa a los clientes con puntos por compartir Groov Club con sus amigos y familiares. Canjee sus puntos para recibir descuentos.



Calificación / Revisión

Todos los proveedores de servicios están listados en base a los comentarios de los clientes y a la calificación de aprobación, porque aquí en Groov Club sentimos que todo se trata de usted, el cliente.

Descargue la aplicación Groov Club hoy mismo

El Club Groov te hace la vida más fácil

Una vida ajetreada o una capacidad limitada para viajar no significa que haya que renunciar a las mejores cosas de la vida: uñas o pelo perfectos, una casa y un jardín ordenados.

Únase a los miles de personas que han encontrado la alegría de poder encontrar a la persona adecuada para ayudarles a alegrar su día.

Descargue hoy para ver cómo!

Nuestra misión

Nuestra misión es ofrecer a nuestros clientes una experiencia superior y la libertad de que los servicios profesionales se acerquen a usted. Cada cliente representa para nosotros un compromiso de confianza y una comunidad en la que se puede confiar para obtener la máxima calidad. Nuestra experiencia y profesionalidad dan prioridad a alinearnos con los mejores proveedores y empresas que valoran la satisfacción del cliente. Groov Club es una aplicación que acorta la brecha entre los servicios y la simplicidad, llevando servicios profesionales de calidad a tu puerta.

Póngase en contacto con nosotros

Nos encantaría saber de ti. Agradecemos los comentarios de todo tipo, ya que nos esforzamos por mejorar continuamente la aplicación Groov Club.

Nuestro objetivo es proporcionarle la experiencia más fiable y fluida posible.

Contacto

Nuestros proveedores de servicios veteranos se reúnen con usted en su casa o negocio