Question 1

How do I create my Groov Club account?

Accepted Answer

Simply download the Groov Club app, click Register on the Login page, add your name and address info and then log in. That’s it – you are now ready to use the app!

Question 2

How old do I have to be to join Groov Club  as a Client?

Accepted Answer

18 is the minimum age to be a Groov Club Client.

Question 3

How much does Groov Club cost a Client?

Accepted Answer

When you book an appointment, you will be charged 10% of the Provider service fee.

Question 4

What are my payment options for the booking fee?

Accepted Answer

The preferred method is PayPal but the payment interface does allow for regular credit and debit card transactions.

Question 5

How do I refer a friend?

Accepted Answer

Through the Groov Club app, simply click on “Refer A Friend and choose your messaging format. Your friend will receive points for joining and you will receive 5 points for referring a friend!

Question 6

How does the referral program work?

Accepted Answer

Every person you share the app with gets you 5 points. Accumulate a total of 40 (share the app with 8 people) points and you will be awarded 50% off your next booking fee. Rewards cannot be stacked, combined.

Question 7

How many services can I book at once?

Accepted Answer

You may book any many as your schedule allows and with as many Providers as you wish. Appointments with the same Providers will be placed in separate time slots with separate booking fees for each service.

Question 8

How do I let the provider know that there are special instructions to get into my building?

Accepted Answer

Use the Notes field on the purchase Checkout page or use the message function to communicate any special instructions directly to the provider.

Question 9

What is the services cancellation fee?

Accepted Answer

Appointments cancelled 24 hours or more before the scheduled date and time will be refunded. No refunds for cancellations within 24 hours.

Question 10

Where can I list my allergies?

Accepted Answer

Relevant allergy information can be entered into the Notes field on the purchase Checkout Page. In addition, you can use the direct messaging feature in the app to communicate directly with your Provider.

Question 11

How are you dealing with COVID-19?

Accepted Answer

We recommend that our Providers  follow all CDC guidelines and adhere to state and local regulations.  If you have any concerns, please contact your provider via the app.

Question 12

If I am booking for a child or family member how can I specify their needs.

Accepted Answer

Special needs for a child or family member can be entered into the Notes field on the purchase Checkout Page. In addition, you can use the direct messaging feature in the app to communicate directly with your Provider.

Question 13

What do I do if my Service Provider is late?

Accepted Answer

You can contact your Groov Club Service Provider via the messaging function to determine why.

Question 14

What do I do if my Provider doesn't show up?

Accepted Answer

If the Provider doesn’t show up you will be credited for your booking fee.

Question 15

What do I do if I can't make my appointment?

Accepted Answer

Reach out to the provider via the messaging function contact your provider ahead of time. If outside the 24-hour window the booking fee will be refunded. No refund within 24 hours window.

Question 16

Can I book online without a smart phone?

Accepted Answer

At the present time we don’t offer booking on our website .

Question 17

Can I book for someone else?

Accepted Answer

Yes, but normally only if the service area is the same as yours. If the person you are booking for is not in your area, you may manually search for Providers outside your area. Booking in this case requires a direct communication with the Provider to accept an appointment outside their normal service delivery area before the system accepts the booking.

Question 18

How much does Groov Club cost?

Accepted Answer

Providers only pay a background check fee. There are no monthly fees or transaction charges to the provider .

Question 19

How long does it take for my profile to be verified after I apply to be a Provider?

Accepted Answer

After the necessary documentation has been received (proof of state license where required, etc.) application approval may take from 24 to 72 hours, depending on your location.

Question 20

Can I list product I use on my profile?

Accepted Answer

Providers can list products they offer in their Biography.

Question 21

How do I set vacation days, scheduling, and off hours?

Accepted Answer

Providers will be able to plan out and list their availability one month in advance.

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